We're confident you'll love our products. But if you're not satisfied, we've got you covered with our 30-day money-back guarantee.
Getting a refund is straightforward. Just follow these four simple steps.
Fill out the refund request form in your account settings or contact our support team.
Our team reviews your request within 2-3 business days to ensure eligibility.
You'll receive an email confirmation with the refund details and timeline.
The refund is issued to your original payment method within 5-10 business days.
Click on any section to expand and learn more about our refund policy.
We stand behind our products with a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can request a full refund within 30 days of your initial purchase date.
This guarantee applies to all first-time subscribers of our paid plans. It covers the full subscription amount, including any setup fees or add-ons purchased during the initial period.
The 30-day period begins on the date of your first purchase. For annual subscriptions, the guarantee applies only to the first year of service.
To be eligible for a refund, you must meet the following criteria:
• You are a first-time subscriber to the specific product you're requesting a refund for.
• Your request is made within 30 days of your initial purchase date.
• You have not previously received a refund for the same product.
• You are not in violation of our Terms of Service.
• Your account is in good standing with no outstanding payments.
• You have not used more than 50% of your allocated resources (storage, API calls, etc.).
• For enterprise customers, refund eligibility is subject to your specific contract terms.
Requesting a refund is simple and straightforward. Follow these steps:
Step 1: Log in to your Delta Edge account.
Step 2: Navigate to Account Settings > Billing & Subscriptions.
Step 3: Click on "Request Refund" next to your active subscription.
Step 4: Fill out the refund request form with your reason for requesting a refund.
Step 5: Submit the request and wait for our team to review it.
Alternatively, you can contact our support team directly at support@deltaedge.pro with your account details and refund request.
Once we receive your refund request, our team will review it within 2-3 business days.
After approval, refunds are processed as follows:
• Credit card payments: 5-10 business days to appear on your statement.
• PayPal payments: 3-5 business days to reflect in your account.
• Bank transfers: 5-7 business days to process.
We will send you a confirmation email when your refund has been processed.
Please note: Processing times may vary depending on your financial institution.
In certain circumstances, we may offer partial refunds or prorated returns:
• If you cancel mid-cycle, we may prorate your refund based on unused time.
• If you downgrade your plan, we'll refund the difference in prorated amounts.
• If you've used significant resources, we may deduct usage fees.
• For annual subscriptions, we may prorate refunds based on months used.
Any partial refunds are calculated at our discretion and will be communicated to you before processing.
The following items are non-refundable:
• Setup fees and implementation costs for enterprise customizations.
• Custom development work or professional services.
• Third-party software or services purchased through our platform.
• Any usage fees or overage charges already incurred.
• Add-ons or additional features purchased after the initial 30-day period.
• Subscription renewals beyond the first 30 days (these are subject to our standard cancellation policy).
You can cancel your subscription at any time, but please note:
• Cancellation takes effect at the end of your current billing period.
• No refunds are provided for cancellations made after 30 days.
• You will retain access to your account until the end of the paid period.
• You can export your data before cancellation (we'll help you with this).
• To cancel, go to Account Settings > Billing & Subscriptions > Cancel.
• You may also contact support to assist with cancellation.
If a payment fails or is disputed:
• We may suspend your account until the issue is resolved.
• You will be notified of any payment failures via email.
• Disputed charges may result in account suspension.
• We work with you to resolve payment issues promptly.
• Unresolved disputes may be escalated to collections.
For enterprise customers with custom contracts:
• Refund terms are specified in your individual contract.
• Custom contracts may have different cancellation and refund terms.
• Please refer to your specific agreement for details.
• Our standard policies apply unless superseded by your contract.
• Contact your account manager for personalized assistance.
Q: Can I get a refund after the 30-day period?
A: Generally, no. However, exceptional cases may be considered at our discretion.
Q: How long does it take to receive my refund?
A: Refunds are processed within 2-3 business days and appear on your statement within 5-10 business days.
Q: Do I need to return anything to get a refund?
A: No, digital products don't need to be returned.
Q: Can I get a refund on a prepaid annual subscription?
A: Yes, but only within the first 30 days. After that, we may prorate the refund.
Q: What if I was charged accidentally or fraudulently?
A: Contact our support team immediately. We take fraud seriously and will investigate.
Q: Will my data be deleted after a refund?
A: Yes, your data may be deleted 30 days after account cancellation, but you can export it first.
| Plan | Money-Back Guarantee | Refund Period | Processing Time | Partial Refunds |
|---|---|---|---|---|
| Starter | Yes | 30 days | 5-10 days | Yes |
| Pro | Yes | 30 days | 5-10 days | Yes |
| Enterprise | Custom | Per contract | Per contract | Custom |
| Annual Plan | Yes | 30 days (prorated after) | 5-10 days | Yes |
| Add-ons | No | N/A | N/A | No |
Our support team is here to assist you with any questions about refunds or cancellations.